The importance of having a single point of contact team in an ERP implementation project for a multi-subsidiaries company
During the pandemic period, Consitek Group supported a multinational company to manage a big bang ERP implementation project for all 16 subsidiaries worldwide.
In this scenario, having a team with a single point of contact was crucial to the successful implementation of the ERP, to the extreme satisfaction of the customer.
THE ADVANTAGES OF A SINGLE POINT OF CONTACT TEAM
Let’s see how a team with a single point of contact is structured for a multinational company with multiple subsidiaries.
First of all, having a single point of contact team means having a single point of contact that takes care of all requests coming from each branch, both centrally and from the individual divisions.
Just imagine the advantage of having a single point of contact team capable of providing solutions tailored to specific territorial requirements, such as tax regulations or local norms, thus preventing communication errors between the company, clients, suppliers, and other external entities, while simultaneously coordinating different remote workgroups.
Flexibility, availability, and responsiveness, even across different time zones, were the aspects that allowed the Consitek Group Team to successfully complete such a complex ERP implementation project during a delicate period.
CLOUD BASED ERP IMPLEMENTATION PROJECT
The success of a big bang ERP implementation project such as this, involving several locations around the world simultaneously, was also made possible by the choice of solution, in this case a native cloud ERP.
The chosen solution was NetSuite, Oracle's native cloud ERP.
Once the data migration from the old systems to the new centralized one was completed, a series of remote training sessions followed across different time zones, directly from the single point of contact team, aimed at training users from various subsidiaries on the use of the new system and the learning of processes defined by corporate.
The selected modules, in addition to the Financial First suite for financial management, were as follows:
CONTRACT RENEWAL: NetSuite's module for automated contract renewal through a monitoring system that allows maximizing revenue by streamlining the billing process with visibility on the status of renewals, upsells, and downsells.
SRP (Service Resource Management): NetSuite's module for managing time entries, expense reports, project management, and everything related to professional service management.
ARM (Advanced Revenue Management): NetSuite's module that allows automated tracking of revenue forecasting, recognition, reclassification, deferral, and control through a set of contracts or transaction-definable rules.
ONEWORLD: NetSuite's solution that allows managing multiple branches, business units, and legal entities.
To make processes as standardized and uniform as possible, the client was also supported in creating a unique Process Mapping applicable to all 16 subsidiaries.
HAVING A SINGLE POINT OF CONTACT ALSO AFTER THE GO-LIVE
From the post go-live period to date, the project team continues to be the single point of contact for all subsidiaries and, working side by side with corporate for all centralized processes (such as billing to the end customer and intercompany), continues to support and assist them in all processes within its competence.
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